Fsdm Mahmudul

Refund Policy

When refunds apply, how much you can get back and how to ask for one.

Last updatedOctober 6, 20262 min read

In shortThe key points

  • The free audit costs nothing, so there is nothing to refund.
  • The most we can refund is 50% of what you have paid.
  • Ad spend paid to Google or Meta is never refundable by us.
  • Finished and approved work is not refundable.
  • Ask in writing and we will reply within 3 working days.

How Payment Works

Every project and task follows the same simple steps, so you always know what you pay and when.

  1. 1Free

    Free audit

    We review your ads, tracking or website and show you the main problems. No cost and no obligation.

    Nothing paid yet
  2. 220%

    Start the work

    You approve the written quote and pay 20% of the total. Work starts once this payment arrives.

    20% of total paid
  3. 3Up to 80–100%

    Halfway point

    When half of the work is done, you pay so that 80% to 100% of the total is paid, as written in your quote.

    80–100% of total paid
  4. 4Balance

    Finish & handover

    Any balance left is paid when the work is finished, before the final handover.

    100% of total paid

Refunds are capped at 50%

If you ask for a refund, the most we can return is 50% of what you have paid, because our team's time, tools and work have already gone into your project.

Mahmudul Hossain and team, trading as Fsdm Mahmudul ("we", "us", "our"), want every client to feel treated fairly. This policy explains when a refund is possible and how much you can get back. It is part of our Terms of Service.

Why refunds are capped at 50%

As soon as a project starts, our team spends real time and money on it: research, setup, tools, testing and reporting. That cost cannot be taken back. For this reason, the maximum refund is 50% of the amount you have paid, even if the work is cancelled early.

When you can ask for a refund

You can ask for a refund if:

  • we have not delivered the work described in your written quote, and
  • you told us about the problem in writing and gave us a fair chance (at least 7 days) to fix it.

If the refund is approved, the amount depends on how much of the work is done. It is never more than 50% of what you have paid.

What is not refundable

  • Ad spend. Money paid to Google, Meta or any other platform goes directly to them, not to us.
  • Finished work. Work that has been delivered and approved, or used live, for example campaigns that are running or tracking that is installed.
  • Results. Results depend on platforms, markets and budgets, so we cannot guarantee them. Not reaching a hoped-for result is not a reason for a refund.
  • Delays on your side. Work that was paused or delayed because access, answers, approvals or payments did not arrive on time.
  • Third-party costs. Tools, plugins, apps or services bought for your project.

Cancelling the work

You can stop the work at any time by emailing us. You pay for the work done up to that day. If you have already paid more than that, you can ask for a refund under this policy, up to a maximum of 50% of what you have paid.

If we need to stop the work ourselves for reasons on our side, we will tell you in writing, hand over everything finished so far, and refund the unused part of your payment.

How to ask for a refund

  1. Email [email protected] with the subject "Refund request".
  2. Include your name, business name, the quote or invoice, and why you are asking.
  3. We will reply within 3 working days with our decision and the amount, if any.

How refunds are paid

Approved refunds are paid within 14 days, using the same payment method you used to pay us where possible. Bank or transfer fees may be taken from the refund amount.

If you are not happy

Please talk to us first. Mahmudul personally looks at every complaint, and most problems can be solved quickly with a short call. Opening a chargeback or payment dispute before contacting us may pause all work on your project.

Contact

Questions about refunds? Email [email protected] or message us on WhatsApp at +880 1765-131234.

Last updated: October 6, 2026

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We review your campaigns, tracking or conversion journey, then show you the main issue limiting performance, its business impact and a practical next step.

Yes. Most clients start from $1,000 a month in ad spend. We will tell you honestly if your budget is too small.

A dedicated specialist from our team runs your account day to day, and Mahmudul oversees the strategy and reviews the results. You always have one point of contact, so you never have to chase anyone.

No. Work is month to month and you can cancel any time.

Always. Your accounts, campaigns and tracking stay yours, even if we stop working together.

Wasted spend usually drops in the first 2 weeks. Steady growth shows by month 2 or 3.

Clients in Bangladesh, the US, UK, Canada, Australia and Europe. Our team works across time zones.

Request a free audit or message us on WhatsApp. We confirm the audit is a good fit, share our findings or invite you to a review, then agree the next step with Mahmudul.

Yes. Our tracking specialist checks that every sale, lead and call is counted correctly, because good ads need good data.

Yes. We send clear, simple notes your developer can follow, or our own developer makes the changes for you.

With a team. Mahmudul leads a small group of specialists in ads, tracking, page design and website development. Each person works on what they know best, and Mahmudul checks the work before it reaches you. If someone is away, another team member covers for them, so your work never stops.

You get a simple monthly report showing what we spent, what we got back and what we will do next. Mahmudul reviews every report before it is sent.